All bookings are accepted subject to the service providers current terms and conditions. A copy of the service providers terms and conditions are available on request.

Your vehicle must have valid tax and comply with the Road Traffic Act. You will be held liable for any fines, liabilities and consequential loss we incur from a failure to do this. My CSL reserves the right to refuse your vehicle on the day and no refund will be given.

MyCSL parks the vehicles in car parks that are of high quality and owned and operated by MyCSL. Vehicles may also be parked for short term at Network house. MyCSL does not provide any additional insurance cover whilst your vehicle is parked. MyCSL will be responsible for the car only whilst driving it except where damage is caused by any act of negligence or lack of reasonable care and skill on the part of its servants or Directors. MyCSL will not be liable for third party damage whilst the car is waiting at the terminal.

Photo images are taken of your vehicle on passing over. This is executed in good faith for the mutual benefit of both parties to establish existing damage (if any) on the vehicle if weather conditions and cleanliness permit. Minor damage (scuffs, scratches, stone chips including alloy wheels) will not normally be recorded and accordingly MyCSL will not accept liability for such damage unless such damage is caused by negligence or without reasonable care by MyCSL. Any chips/dents or marks smaller than the diameter of a pound coin are considered the result of normal driving road conditions and will not be considered in a claim. Please be aware that it is the owner’s responsibility to ensure that he/she thoroughly inspects his vehicle prior to passing over. We recommend to all Customers take their own digital photos of each side of their vehicle at the point of passing over the vehicle where these can be produced in support of any claim. This will take less than a minute by a mobile phone and will help substantiate any claim. Please ensure you have a point of location in the image.

Our Liability to You. Every effort is made to make the Car Parks secure and to collect and deliver the vehicles safely. The Car Parks are open-air surface compounds. Accordingly, MyCSL cannot accept liability for damage to the vehicles or other property arising from acts of God or natural causes or any causes beyond the control of MyCSL unless it is proved that MyCSL have acted negligently or without reasonable care.

Please be aware that whilst MY CSL will do their utmost to return your car to you in the condition it arrived, we cannot guarantee that it will return as clean as it arrived due to environmental and other external factors.

No liability for loss or damage to your vehicle including tyres, windscreens, mechanical and structural failures will be considered unless our employees have acted negligently or without reasonable care and skill.

Cars are parked at their owner’s risk in our car park. Claims for damage will not be considered unless due to the negligence of our employees or if they have acted without reasonable care and skill.

My CSL accepts no responsibility or liability for any theft loss or damage to any personal property or loose items left within a vehicle whilst it is parked unless caused as a result of the negligence or lack of reasonable care and skill of their employees.

My CSL does not accept any responsibility or liability for any damage to the windscreen or any other glass in the customer’s vehicle unless caused as a result of the negligence or lack of reasonable care and skill of their employees.

All claims for damage should be reported before leaving My CSL’s site, whilst your vehicle remains within our care and control. You should make sure you check your vehicle before leaving the site and report details of any damage to a member of staff, MyCSL will accept no liability for car once the vehicle has been removed from our premises.

In case of any damage, My CSL will require three quotes for the repair to ensure impartiality. Upon agreement of the repairs, My CSL will arrange payment with the chosen garage upon completion.

We accept no liability for any faulty car keys, alarm fobs, house or other keys left on the key ring unless our employees have acted negligently or without reasonable care and skill. You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle and any consequential losses we incur as a result of failure to do so will be payable in full by you.

Our insurances cover our legal liabilities and vehicles and contents are left at owners risk.

If any of these terms are found to be partially or wholly illegal or unreasonable then they shall be deemed severable from the remaining terms, which will continue.

These terms are governed by English laws and subject to English Court jurisdiction.